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Find answers to common questions or reach out to our team for personalized support.

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How we protect your data

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Platform usage policies

Getting Started

Event Planning

Video Consultations

Payments & Pricing

Vendor Information

Privacy & Security

Legal & Disputes

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How Can We Help?

Getting Started

How do I create an account?

What's the difference between account types?

Is EventTodo free to use?

How do I reset my password?

Event Planning

How does the AI event planner work?

Can I use the budget calculator before signing up?

How do I find and book vendors?

Can I save vendors to compare later?

Video Consultations

How do I schedule a video consultation?

Which video platforms are supported?

What if a vendor isn't available?

Can I reschedule or cancel a consultation?

Payments & Pricing

How much does vendor membership cost?

Do party planners pay any fees?

How do I pay vendors for their services?

Can I get a refund on my subscription?

Vendor Information

How do I set up my vendor profile?

How do reviews work?

Can I manage my availability schedule?

How do I get more inquiries?

Privacy & Security

How is my personal information protected?

What data do you collect?

Can I delete my account and data?

Do you use cookies?

Legal & Disputes

What is EventTodo's role in vendor transactions?

What if I have a dispute with a vendor?

Are vendors on EventTodo verified?

Where can I find your legal policies?

Still Have Questions?